Orders & Delivery
Your gas will be delivered 1-3 working days once payment has reflected in our account. Our drivers deliver anytime between 07h30 and 16h00. If there are specific times that do not suit you, please indicate it when placing your order. Please note that if our driver delivers and no one is there to let him in, unfortunately a delivery fee will be charged.
Left your gas to the last minute and your marriage depends on you getting your hands on it now? Please contact us and depending on how busy we are, we’ll try our best to make a special arrangement for you. You can contact Nan or Tracey on our contact details.
Orders & Collection
If you would prefer to collect your gas and view our wide range of awesome gas products while you’re at it, please visit us at 88 Koala rd, Nooitgedacht- see map We’re open Mondays to Fridays 07h30 to 16h00 or Saturdays 8:00 to 13:00
Quality Guarantee & Returns
We want you to be 100% happy with your product from us, and we especially want you to spread the word to your friends, family and colleagues.
If you are not jumping for joy when you receive your order, please get in touch with us and let us know why – firstname.lastname@example.org
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Exchange Cylinders and Cylinder Condition
The Provider reserves the right to reject the exchange cylinder provided by the user, should the condition be deemed to be unsafe, stolen or from a source other than the general exchange program. Cylinders remain property of the filling company and are never owned by the user. By paying the deposit one is simply entering the exchange program.
Cylinders delivered will be of various conditions, however liability is transferred to the Filling Company should there be any incident resulting from the failure/rupture of that cylinder.
Gas Family reserves the right to change prices. Prices at the time of placing an order are valid throughout the buying process. *At times where software or human errors for instance list products with an obvious faulty price, Gas family reserves the rights to cancel the order -notifications will be given.
Gas refinery prices change on a monthly basis as per the Energy ministers determination and which forces gas family to change prices accordingly.
Change of product assortment
Gas family reserves the right to change its stock availability on the site and to remove items from the product range before a purchase has been registered.
We do our best to make sure that all of the content on our site is correct. However, as we are only human, we reserve the right that unintentional errors may occur.
Under 18 years old?
If you are under the age of 18, your parents’ or guardian’s consent is required to make purchases on our webshop.
Damage during transportation
All shipped packages are insured. If the package and/or the content is damaged upon arrival, please report it to the driver upon delivery. Always keep your receipt. If you notice any damages when you unpack your items, please contact us via email –email@example.com
Personal identification information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, fill out an order, respond to a survey, or subscribe to our newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, users may, however, visit our Site anonymously.
We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.
Non-personal identification information
We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Gas Family collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or user may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.